247 WATER STREET ~ WAKEFIELD, MA 01880 ~ Phone: 800-323-7704/ 781-295-0031

Shipping & Returns

Our office warehouse is open Monday through Friday 8:00am to 5:00pm Eastern Time.

Orders placed before 3PM Eastern Time where merchandise is in stock usually ships the same day.  Most items not in stock are shipped within 3-5 business days.  Any items out of stock will be back-ordered automatically.

If we have made a mistake or an item is defective, call 800-323-7704 or 781-295-0031 to arrange the return at our expense. You must have a RMA number (return material authorization) before sending any item back to us.  When calling for an RMA# please furnish the packing slip, invoice number and date of original purchase.

Returns not due to our error are subject to a 25% restocking fee. Videos, design software, graphics and clip art cannot be returned once the package has been opened.  Custom made banners and custom cut substrates are Non returnable.  All 3M Control Tac special orders & All Avery Wrap materials are Non Returnable

All returns must be shipped back in original packaging in "like new" condition, with all accessories, cables, manuals, and warranty cards, etc, included. We suggest using UPS or other traceable methods of insured shipping for your protection. You must inform us about defects, shortages, and exceptions within 7 days of receipt of order or the order is considered complete. No returns are accepted after 30 days. Original shipping and handling fees, as well as return shipping charges, are non-refundable. .