Service Forms
By submitting a Service Request, the customer acknowledges and agrees that they are responsible for all applicable service charges associated with the evaluation, diagnosis, troubleshooting, and/or repair of their equipment.
Service charges may include technician labor, travel, onsite service, in-house service, telephone or remote technical support, diagnostic time, parts, materials, and any other applicable service-related charges.
Technician time and services are billable regardless of whether the equipment is ultimately repaired or the reported issue is fully resolved. Payment is due for services performed and time incurred in diagnosing or attempting to correct the reported issue.
Submission of a Service Request constitutes the customer's acknowledgment and acceptance of these terms.